FAQ

About Us

As part-time hobbyists and full-time fans of the original LEGO® Star Wars and Batman videogames, we noticed many characters were never released in official sets and would forever remain digital assets. We want to change that. Our goal at Retro Remakes is to create custom minifigures that capture the charm and nostalgia of the mid 2000s era from these themes. 

As a custom brand, we use pad-printed techniques to match the high-quality standard LEGO® uses to achieve its premium prints. All parts are printed onto official brand-new LEGO® parts to retain their authentic, blocky caricature. For custom 3D accessories, we use high-resolution resin printing to ensure the models are as accurate as they appear in-game. Our resin is made to be durable and meant to last, while also being compatible with LEGO® minifigure parts.  

While we are committed to making quality products, our fan support matters just as much. Being part of the customs community means carrying a responsibility; fulfilling the nostalgia and inner child that brought this community to life. We hope to recreate that sense of wonder in every piece we create, and having fans who share our appreciation makes it truly rewarding

• Travis and Jeffrey

Do you take pad/3D printing/airbrush commission requests?

We are currently not accepting service commissions. 

Why is there a 15% price increase and a 5 CAD processing fee at checkout? (US Customers only)

As of August 2025, all incoming packages to the US will require a prepaid duty fee before it is allowed to be processed by Canada Post. While you should not be charged any more duty upon delivery, please be mindful when accepting any packages outside the USA.

When will my order ship?

Please allow up to 7 days for us to process and pack your order. You will receive an email with your tracking number when it is on its way. For Canadian orders, no tracking will be provided, you will receive a confirmation email once your package has been dropped off at the post office. 

How long for my order to arrive to my country?

Please see the following table for delivery estimates. 

**Please note, Canada Post only delivers on business days, Mon-Fri. 

My order says delivered, but my package is missing/undelivered

Once handed over to Canada Post we are not responsible for any loss, damage, or missing deliveries. If you believe your package was misdelivered or stolen, please contact your mail carrier to file a claim.

What is your return policy?

We do not accept returns, however your satisfaction matters to us. If there’s a problem with your order, please email us and we’ll make it right.